Refund policy

Last updated: September 2026

At LOST&FOUND, we want you to feel confident about your purchase. We understand that finding the right fit is important, so we make our return and exchange process as simple as possible.

Try It Before You Commit

Feel free to try on your LOST&FOUND piece when it arrives to make sure it’s the perfect fit for your taste and size.

If it’s not quite right:

  1. At delivery: Try it on and hand it back immediately if it isn't right for you, no questions asked.
  2. After accepting delivery: Returns and exchanges are accepted within 3–5 days, subject to the conditions above.

For an item handed back immediately upon delivery, the return will be processed without requiring you to keep the item or arrange a separate return.

Returns & Exchanges

If you decide to return or exchange an item after accepting the delivery, you may do so within 3–5 days of receiving your order.

To be eligible, the item must:

  • Be unworn.
  • Be unwashed.
  • Be in its original condition.
  • Have all original tags attached.
  • Have no stains, marks, odors, alterations, or signs of use.
  • Be returned in its original packaging where applicable.

Items that do not meet these conditions may not be accepted.

Size Exchanges

Ordered the wrong size? No problem.

You can request a size exchange within 3–5 days of receiving your order, provided the requested size is available.

Return/exchange delivery fees for size exchanges are the customer's responsibility.

We strongly recommend checking the size guide on the product page before placing your order.

If the requested replacement size is unavailable, refund, store credit, or alternative product are your bucket for your satisfaction.

Change of Mind

Changed your mind after accepting the order? You can request a return within 3–5 days of delivery, provided the item meets our return conditions.

Return delivery fees are the customer's responsibility.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Send us:

  • Your order number
  • A description of the issue
  • Clear photos of the item and the issue

Once the issue is reviewed and approved, LOST&FOUND will arrange the appropriate replacement, exchange, or refund.

For items confirmed to be damaged, defective, or incorrectly sent by LOST&FOUND, the applicable return or replacement delivery cost will be covered by us.

Refunds

Once the returned item has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will be processed within 7–14 days.

Cash on Delivery Orders

For Cash on Delivery orders, approved refunds will be issued through either:

Cash or InstaPay transfer.

Our team will coordinate the applicable refund method with you.

Original Shipping Fees

Original shipping fees are non-refundable.

For returns due to a change of mind or size preference, the customer is also responsible for the return delivery cost.

Non-Returnable Items

Returns and exchanges are not accepted for items that:

  • Have been worn or washed.
  • Have been altered or damaged after delivery.
  • Are missing their original tags.
  • Show signs of use, stains, odors, or other damage.
  • Are otherwise not in their original condition.

Items specifically marked as final sale are also non-returnable/non-exchangeable where applicable.

How to Request a Return or Exchange

Contact us through:

Fill the form: Contact Lost&Found Support
Phone: 01278078992
Email: Contact@lostandfoundfits.com

Please provide your order number and let us know whether you are requesting a return or exchange.

Our team will guide you through the process.

Please do not send an item back before your return or exchange request has been approved.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing it.

Once an order has been processed or shipped, cancellation may no longer be possible and the order will be subject to this Return & Exchange Policy.

Cash on Delivery

When placing a Cash on Delivery order, please make sure your contact and delivery details are correct and that someone is available to receive the order.

We encourage you to try on your item upon delivery before accepting it. If the fit or item is not right for you, you can simply hand it back to the delivery person on the spot, no questions asked.

Contact Us

For any questions regarding returns, exchanges, or refunds, contact LOST&FOUND:

Phone: +201278078992
Contact Form: Contact Lost&Found Support
Email: Contact@lostandfoundfits.com
Address: 3 Bashar Ibn Barad, Nasr City, Cairo