Terms of service

Last updated: September 2026

Welcome to LOST&FOUND.

These Terms of Service govern your use of the LOST&FOUND website and your purchase of products through lostandfoundfits.com.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using the website or placing an order.

1. About LOST&FOUND

LOST&FOUND is a fashion brand offering clothing and related products through its online store.

References to “LOST&FOUND,” “we,” “us,” or “our” refer to LOST&FOUND.

References to “you” or “customer” refer to the person accessing the website or purchasing products from us.

2. Using Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to the website, its systems, or customer accounts.
  • Interfere with the operation or security of the website.
  • Copy, reproduce, distribute, or commercially use our website content without our written permission.
  • Submit false, misleading, or fraudulent information when placing an order.

We reserve the right to restrict or terminate access to the website where there is a reasonable basis to believe it is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, sizes, and other product information displayed on the website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product availability is subject to stock levels. A product or size being displayed on the website does not guarantee that it will remain available until checkout is completed.

Where a particular size or product becomes unavailable, we may contact you regarding available alternatives or cancellation of the affected item.

4. Prices

All prices displayed on the website are in Egyptian Pounds (EGP) unless otherwise stated.

Prices may be changed at any time without prior notice. However, changes made after an order has been successfully confirmed will not affect the agreed product price for that order, except where required by law or where an obvious pricing error has occurred.

Any applicable delivery or additional charges will be communicated as part of the ordering process.

The total amount payable should be reviewed before completing your order.

5. Placing an Order

When placing an order, you are responsible for providing accurate and complete information, including:

  • Full name
  • Phone number
  • Delivery address
  • Email address, where applicable
  • Product and size selection

After placing an order, you may receive an order confirmation by email, phone, WhatsApp, SMS, or another available communication channel.

An order confirmation does not necessarily guarantee fulfillment if the requested item becomes unavailable, there is an obvious pricing error, or circumstances outside our reasonable control prevent fulfillment.

Where an order cannot be fulfilled, we will contact you and provide the appropriate resolution.

6. Cash on Delivery

Cash on Delivery may be available for eligible orders and delivery locations.

When placing a Cash on Delivery order, you agree to provide a valid phone number and accurate delivery information and to be available to receive the order.

We strongly encourage you to try on your LOST&FOUND piece when it arrives to make sure it is the right fit and style.

If the item is not right for you, you may hand it back to the delivery person immediately, no questions asked, in accordance with our delivery/return procedure.

Once an order has been accepted and delivery has been completed, any subsequent return or exchange will be handled according to our Refund & Exchange Policy and applicable consumer-protection law.

7. Delivery

We aim to deliver orders within the estimated delivery timeframe communicated at checkout or through our customer-service channels.

Delivery times may vary depending on the destination, courier capacity, holidays, weather, operational circumstances, or other factors outside our reasonable control.

You are responsible for ensuring that the delivery address and contact details provided are accurate.

Additional delivery attempts or charges may apply where an order cannot be delivered because of incorrect information or the customer's unavailability, subject to applicable law and our communicated shipping terms.

Please refer to our Shipping Policy for further details.

8. Returns, Exchanges & Refunds

Our Refund & Exchange Policy explains the procedures and conditions applicable to returns, exchanges, and refunds.

The policy covers matters including:

  • Size exchanges
  • Change-of-mind returns
  • Items that are damaged or defective
  • Incorrect items
  • Return shipping costs
  • Refund processing
  • Cash on Delivery refunds

The Refund & Exchange Policy forms part of these Terms of Service.

Nothing in our Refund & Exchange Policy or these Terms is intended to limit any mandatory consumer rights available under applicable Egyptian law. The Egyptian Consumer Protection Agency states that statutory return/exchange and defective-product rights apply subject to the conditions and exceptions set out under Egyptian consumer-protection rules.

9. Payments

Where online payment is available, payments are processed through the payment method presented at checkout.

You confirm that you are authorized to use the payment method provided.

For Cash on Delivery orders, payment is collected upon delivery.

For approved refunds, the refund method will be handled in accordance with our Refund & Exchange Policy and applicable law.

10. Order Cancellation

You may request cancellation of an order by contacting LOST&FOUND as soon as possible after placing it.

Once an order has been processed or handed to the delivery provider, cancellation may no longer be possible.

Where cancellation is not possible, the order may instead be handled under our Refund & Exchange Policy and applicable law.

11. Promotions & Discounts

From time to time, LOST&FOUND may offer promotional codes, discounts, special pricing, or other promotional offers.

Each promotion may have its own terms, including eligibility, duration, product exclusions, and usage limits.

Unless expressly stated otherwise, promotions cannot be combined.

LOST&FOUND reserves the right to withdraw or modify a promotion where permitted by law.

12. Intellectual Property

All content available on the LOST&FOUND website, including but not limited to:

  • Brand name and logo
  • Product photography
  • Campaign photography
  • Videos
  • Graphics
  • Text
  • Designs
  • Website layout
  • Original creative materials

is owned by or licensed to LOST&FOUND and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

13. User Content

If you voluntarily submit content to LOST&FOUND, including reviews, photographs, videos, testimonials, or other materials, you confirm that:

  • You have the right to submit the content.
  • The content does not infringe another person's rights.
  • The content is not unlawful, misleading, abusive, or defamatory.

By submitting content to us, you grant LOST&FOUND permission to use, reproduce, display, and publish that content for legitimate brand, marketing, and communication purposes, subject to applicable law.

Recommended: only keep this clause if you actually intend to reuse customer UGC. Otherwise, remove it for now.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review the Privacy Policy to understand what information we collect, how we use it, and how it may be handled in connection with orders, delivery, customer service, and website functionality.

15. Website Availability

We aim to keep the website available and functioning properly but do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

We may temporarily suspend or modify parts of the website for maintenance, updates, technical issues, security reasons, or other operational purposes.

16. Limitation of Liability

To the extent permitted by applicable law, LOST&FOUND will not be responsible for losses arising from circumstances outside our reasonable control, including delivery delays, technical failures, internet interruptions, or events beyond our control.

Nothing in these Terms excludes or restricts any liability or consumer right that cannot legally be excluded or restricted under applicable law.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, policies, or legal requirements.

The updated version will be published on this page with a revised “Last updated” date.

Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms, to the extent permitted by law.

18. Contact Us

For questions regarding these Terms or your order, please contact us:

LOST&FOUND
Phone: +201278078992
Contact Form: Contact Lost&Found Support
Email: Contact@lostandfoundfits.com
Address: 3 Bashar Ibn Barad, Nasr City, Cairo