Shipping policy

Last updated: September 2026

At LOST&FOUND, we work to get your order to you safely and as quickly as possible. Please review the information below before placing your order.

1. Delivery Coverage

We currently deliver across Cairo & Giza.

Delivery availability and estimated delivery times may vary depending on your location and the courier service available in your area.

2. Delivery Time

Orders are processed after they are successfully confirmed.

Estimated delivery time:

Cairo & Giza: [3–5 business days]

Delivery times are estimates and may vary due to courier capacity, public holidays, weather conditions, high-demand periods, or circumstances outside our control.

During major launches, sales, holidays, or peak periods, delivery may take longer than the standard estimated timeframe.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout before you complete your order.

Cairo/Giza: 65 EGP
Free shipping: For Orders above 2,500 EGP

Shipping fees are non-refundable in accordance with our Refund & Exchange Policy, except where the order is cancelled or returned because of an issue caused by LOST&FOUND or where otherwise required by applicable law.

4. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders and delivery locations.

For COD orders, payment is made to the delivery representative when your order is delivered.

Please make sure that:

  • Your phone number is correct and reachable.
  • Your delivery address is complete and accurate.
  • Someone is available to receive the order.

5. Try It Before You Commit

Feel free to try on your LOST&FOUND piece when it arrives to make sure it’s the perfect fit for your taste and size.

If it’s not quite right:

  1. At delivery: Try it on and hand it back immediately if it isn't right for you, no questions asked.
  2. After accepting delivery: Returns and exchanges are accepted within 3–5 days, subject to the conditions above.

For an item handed back immediately upon delivery, the return will be processed without requiring you to keep the item or arrange a separate return.

If you accept the order and decide to return or exchange it afterwards, the request will be handled according to our Refund & Exchange Policy.

6. Delivery Attempts

Our delivery partner will contact you using the phone number provided with your order.

Please ensure that you are available to receive your order during the delivery period.

If delivery cannot be completed because the customer is unavailable, the address is incorrect, or the customer cannot be reached, additional delivery attempts may be made.

Additional delivery charges may apply where applicable.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

This includes:

  • Full name
  • Phone number
  • Governorate
  • Area
  • Street/building details
  • Apartment/floor information where applicable
  • Any useful delivery instructions

LOST&FOUND is not responsible for delays resulting from incorrect or incomplete information provided by the customer.

8. Delayed or Failed Deliveries

While we work with our delivery partners to meet the estimated delivery timeframe, some delays may occur due to circumstances outside our reasonable control.

If your order is significantly delayed, please contact us and we will follow up with the delivery provider.

9. Order Tracking

Where tracking information is available, LOST&FOUND may provide the customer with the relevant tracking details or delivery updates only through direct contact.

For assistance with an order, please contact us and provide your order number.

10. Returns & Exchanges After Delivery

If you accept your order and subsequently want to return or exchange an item, please refer to our Refund & Exchange Policy.

For size-related or change-of-mind returns/exchanges, the customer is responsible for the applicable return delivery charges.

For an item that is confirmed to be damaged, defective, or incorrectly sent by LOST&FOUND, the applicable return/replacement delivery cost will be covered by LOST&FOUND.

11. Shipping & Refunds

Original shipping fees are non-refundable, except where otherwise required by applicable law or where the issue is caused by LOST&FOUND.

Approved refunds are processed according to our Refund & Exchange Policy.

For Cash on Delivery orders, approved refunds may be issued via cash or InstaPay transfer.

Refunds are processed within 7–14 days after the return has been received and approved.

12. Contact Us

For questions about your delivery or order, please contact us:

LOST&FOUND
Phone: +201278078992
Contact Form: Contact Lost&Found Support
Email: Contact@lostandfoundfits.com
Address: 3 Bashar Ibn Barad, Nasr City, Cairo

Please include your order number whenever contacting us about an existing order.